Transforming automotive dealership with conversational AI
Kia, a leading global automobile manufacturer, has always been at the forefront of innovation. To enhance their online customer experience and boost sales, Kia partnered with Velocity to leverage Genjo, an advanced AI solution designed to revolutionize customer engagement and lead conversion.
Challenges
Kia's North American dealerships faced several challenges
with their sales and customer experience:
Low engagement on
their websites
Difficulty in converting leads
into actual sales
Customers' need for personalized information
on vehicles and financing options
Our solution
Genjo was implemented across Kia's dealerships to address these challenges. This AI solution helps users find the right vehicle based on their needs, search inventory, and get information on the latest finance deals.
Personalized vehicle recommendations
Genjo analyzes customer needs and preferences to suggest the most suitable vehicles.
Inventory search
Users can easily search through Kia's inventory to find their desired vehicle.
Finance deal information
Genjo provides up-to-date information on the latest financing deals, helping customers make informed decisions.
The results
The implementation of Genjo has led to remarkable improvements:
Increase in engagement
Genjo's interactive and user-friendly interface has significantly boosted user engagement on Kia's websites.
Increase in lead conversions
By providing personalized and relevant information, Genjo has transformed the lead conversion process,
